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Refund/Returns are accepted for 14 days after shipping date of the order.  No return will be accepted without first requesting an RMA#.  You can request a return authorization number at: 

Returns/ cancelled orders will be assessed a 30% restocking fee.  Return shipping will be paid for by the buyer. If the returned item included a free shipping offer, then the cost of the original shipping will be deducted from the refund amount as well.

Once the return has been received and inspected for damage the refund will be issued.  If there is any damage then the customer must pay for the damaged item or have it deducted from the refund amount.

If the item was a special order/custom order.  There are no returns.